F.A.Q.
Online top-ups

Who can use Online Top-Ups?

Everyone can top up online with a credit card. BNP Paribas Fortis, Dexia, KBC, ING, AXA, VDK and Fintro customers can also top up with their Bancontact/MisterCash card. In the future customers of other banks will also be able to use the Bancontact/MisterCash payment button.

If you are a BNP Paribas Fortis, KBC, Dexia or ING customer, you can easily pay for your online top-up with online banking. To do so, click on your bank's logo. Customers of those four banks can pay either with online banking or with their Bancontact/MisterCash card.

For more information, go to:BNP Paribas Fortis, Dexia, KBC, ING, AXA, VDK and Fintro.

Can I top up for someone else?

Absolutely. Just enter his or her number, indicate the amount of your choice and make the payment. You can even send the recipient a free personal text message.

After I made the top-up the money was deducted from my account, but my call credit was not topped up. What do I have to do?

All top-ups are checked against payments on the next working day. Any top-ups which have not been executed will be rectified at that time. Your call credit has not been updated one working day after your top-up? Fax proof of payment to 0484/00.72.30. We will solve the problem straight away.

An error message was displayed on the screen during the top-up. What do I have to do?

Call us on 1999 and state the exact error message. We will investigate the problem and keep you informed.

I want to pay with online banking. But when I click on my bank's icon an error message is displayed on the screen. What do I have to do?

In this case you should contact your bank's help desk. There is a problem with online banking.

What is the Bancontact/MisterCash payment button?

This is a useful way to pay for your online top-up. In the future you will be able to use this payment function for other services and on other sites as well.

Where can I find my Bancontact/MisterCash card number?

Is this number not mentioned on your bank card? Click your bank's link and enter your account number: BNP Paribas Fortis, Dexia, KBC, ING, AXA, VDK and Fintro.

What is the maximum amount that I can top up online?

The maximum amount is € 90 per top-up and up to € 150 a day.