KPN Group Belgium

Every active prepaid customer, i.e., every customer who uses a tariff plan without invoice and has made phone calls or sent text messages in the past year.

• Register here.
• Select the payment method: credit card or direct debit.

You prefer direct debit? Print the direct debit form and sign it.

Do you prefer to pay by credit card? You do not have to send a document.

Do you prefer to pay using your bank account? You will receive your PIN in your next bank statement, together with a € 0.01 deposit.

Do you prefer to pay by credit card? You will receive an e-mail containing your personal PIN. If you want to, you can use this service immediately.

Download a form here. Print, complete and sign it and send it to the address mentioned on the document. Or fax it to 078/15 10 05.

Once registered you will receive a PIN. From then on you can use this service to top up.

For each current account or credit card you can register maximum five telephone numbers.

You can change your PIN at any time. Send a text message stating 'PIN <spatie> your old PIN <spatie> tour new PIN' (e.g., PIN 12345 54321) to 1914.

• If you registered for this service with your current account, you will receive a confirmation by text message.
• If you registered for this service with your credit card, you will receive a confirmation by e-mail.

You can request a new pin by sending a text message stating 'NEW' to 1914. If you registered for this service with your current account, the new pin will be stated on your bank statements. If you pay by credit card, you will receive an e-mail with your new pin.

You can do so easily on the registration page. You do not have to submit a document.

Change your current account number on the registration page. We will cancel your existing direct debit and send a request to your new bank. All you have to do is sign and submit the direct debit document.

Change your credit card number on the registration page. We will cancel your existing direct debit and send a request to your new credit company.

Yes, send a text message to the same number 1914. To top up while abroad the normal roaming rate will be charged.

Yes, you can. Provided that this account has been registered and that you have a pin for it.

An overview will be included in your bank or your credit card statements.

You can top up maximum € 30 a day when you pay by direct debit. If you pay by credit card, the maximum is € 75 per top-up and maximum € 150 per day.

Select the option 'Terminate registration' on the registration page. We will do the rest. You do not need to send a notice letter.

By sending a text message 'TOP' you can top up your own call credit and the call credit of maximum five other numbers that you have registered. Each number has its own pin and can be topped up with that pin from any BASE phone. By sending a text message 'PAY' you can top up the call credit of any other prepaid customer, without this number having to be registered by you.