FAQ
My Prepaid
Who can use My Prepaid?
Every Prepaid customer who applies for a password can view his transactions via My Prepaid.
What does My Prepaid cost?
My Prepaid is a completely FREE service.
What information can I retrieve via My Prepaid?
The calls and text messages can be retrieved per period, for the two previous months. You just need to enter a start and end date. The time of your call or text message, the network, the time the call lasted and the price will be displayed. You can consult your top-up history and the bundles you have received (free text messages or minutes) for the past month or for the past two or six months.
Can I change my password?
You can change your password at any time. Send a text message 'LOGIN <your new password>' (e.g., 'LOGIN Jan54321') to 1914.
What if I have forgotten my password?
Again send a text message 'LOGIN' or 'LOGIN <your new password>' (e.g. 'LOGIN Jan54321') to 1914.
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