FAQ
Auto Reload
Who can use Auto Reload?
Every Prepaid customer who registered for this service.
How can I activate Auto Reload?
I am a new user:
- Register here.
- Select the payment method: credit card or direct debit.
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You prefer direct debit? Print the direct debit form and sign it.
Are you a Dexia, KBC, Fortis, ING or Bank van De Post customer? Send the document to:
Liquix b.v.Are you a customer of another bank? Take the document to your branch. Your bank will notify Liquix.
Automatisch Herladen - registratie
Postbus 37
3020 Herent
Fax: 078/15 10 05
NB: do not send or fax the document to your bank or to us! - Do you prefer to pay by credit card? You do not have to send a document.
I am already registered for SMS top-up:
- Click here and enter your user name and password.
- Go to your personal details, click on 'auto' next to the right mobile number.
- Tick the 'activate auto reload' box.
- Enter the fixed time when you want to top up and/or the minimum call credit limit. Then enter the required top-up amount.
- Then send a text 'AUTO pin' (e.g., AUTO 12345) to 1914 to start up the automatic top-up system.
Where can I find my PIN?
Do you prefer to pay using your bank account? You will receive your PIN in your next bank statement, together with a € 0.01 deposit.
Do you prefer to pay by credit card? You will receive an e-mail containing your personal PIN. If you want to, you can use this service immediately.
I am unable to print my direct debit form. What do I have to do?
Download a form here. Print, complete and sign it and send it to the address mentioned on the document. Or fax it to 078/15 10 05.
When can I start using the automatic top-up service?
Once registered you will receive a PIN. All you have to do now is send a text 'AUTO pin' (e.g., AUTO 12345) to 1914 to start the automatic top-up.
What does 'minimum call credit' mean?
The minimum call credit indicates when you want us to automatically top up your sim card. You specify the amount, minimum € 2.
How many telephone numbers can I register?
For each current account or credit card you can register maximum five telephone numbers.
How much can I top up?
You can top up a maximum of € 30 each time.
Can I (temporarily) cancel Auto Reload?
You can cancel Auto Reload and reactivate it as much as you want.
- Click here and enter your user name and password.
- Go to your personal details, click on 'auto' next to the right mobile number and deselect the 'activate auto reload' box.
How can I change the minimum call credit or the top-up day? Or the value of the top-up?
You can change these data as much as you want.
- Click >here and enter your user name and password.
- Go to your personal details, click on 'auto' next to the right mobile number and change the amounts and/or times.
How can I add or remove a number from my current registration?
You can do so easily on the registration page. You do not have to submit a document.
What do I have to do when my current account changes?
Change your current account number on the registration page. We will cancel your existing direct debit and send a request to your new bank. All you have to do is sign and submit the direct debit document.
What do I have to do when my credit card number changes?
Change your credit card number on the registration page. We will cancel your existing direct debit and send a request to your new credit company.
Can I see the amounts I have topped up?
You'll find an overview of your top-ups in My Prepaid, but they will also be included in your bank or your credit card statements.
How can I unsubscribe?
You can unsubscribe here.
- Click on 'Automatic Reload' and enter your user name and password.
- Go to your personal details, click on 'Auto Reload' next to the right mobile number and deselect the 'Automatic top-up' box.







