You are at least 18 years old, you have a minimum income of 1150€, you have sufficient revenues to be able to reimburse the purchases made via your BASE Mastercard monthly.

A BASE MasterCard is valid for five years (the expiration date is mentioned on the card). You will automatically be issued a new card after five years.

Your BASE MasterCard is free the first year. It is free during the following years, subject to at least € 2,000 in transactions during the previous years (this does not include cash withdrawals). You can keep track of how much you have spent in the past year in your account statement. If this amount is less than €2,000 at the end of the year, then you will have to pay a € 15 charge for using your BASE MasterCard the following year. If you choose to customize your card, then you will have to pay a one-off additional charge per card of € 9.75.

International Card Services, which issues the BASE MasterCard, will send you an account statement once a month, always on the same day.

The BASE MasterCard is accepted worldwide, wherever you see the MasterCard logo.

Your card has a standard maximum spending limit of € 3,000**. If you require a higher spending limit, please indicate this when requesting your BASE MasterCard. International Card Services will then decide whether this higher spending limit is accepted.

Base MasterCard offers you all of the facilities of a BASE MasterCard, including cash withdrawals (at € 4.50 per transaction).

The minutes related to the transactions with your BASE MasterCard will be credited to you at the beginning of each month. You will receive your birthday gift of 60 free minutes in the month before your birthday. The 60 free minutes for the annual renewal of your card will be credited to you in the month following your renewal.

The beneficiary of the free minutes can be your own BASE number, as well as any other BASE number. Simply fill in the BASE number of your choice on the application form.

Yes, you can. Just phone the MasterCard Helpdesk at 02 416 17 68.

Your free minutes will remain valid for 24 months as long as you do not change tariff plans and are a BASE customer.

Every time free minutes are added to your balance, you will receive a text message with the number of minutes. You can also check how many free minutes you have by sending a free of charge text message CONSULT to 1914.

It is a great way of checking your purchases when distance buying via the Internet or by mail order. At least you know that you have completed the purchase. But above all it is a built-in security measure: the text message will notify you of any purchases of over € 150 and thus of any abuse of your card. Example: if your card or card details have been stolen (without your knowledge) or if someone else uses your card for purchases of over € 150.

Yes, you can choose the number to which we send these text messages. This can be the number of the BASE MasterCard holder or of another BASE customer.

You can choose one of your own photos, an image from our gallery or a photo from a website with images that are free of copyright. The photo has to comply with MasterCard guidelines.

Yes, if you choose a photo of good quality. The quality of the photo on your BASE MasterCard will be the same as that of the original photo.

You can apply for a new card as soon as your card has been blocked.

For safety reasons your BASE MasterCard is blocked when we dispatch it to you. You will be sent a pin code, which you need to unblock the card, separately. Your BASE MasterCard can thus not be used by anybody else. If you have not received your card within thirteen days after requesting your pin code, please contact International Card Services 02 416 17 68.

Maybe you have not yet unblocked your card? International Card Services can probably help you. Please call 02 416 17 68.

Your BASE MasterCard comes with buyer's insurance, meaning any purchases paid with the BASE MasterCard are insured for 180 days after the date of your purchase against loss, theft and damage. Your card also comes with complementary travel insurance. If you pay your foreign vacation or travel with the BASE MasterCard, then you will automatically extend your travel insurance (free of charge) with travel accident insurance, travel assistance, flight delay insurance and luggage insurance. The terms and conditions of the insurance policies take precedence over this information.

You will need to send a letter to International Card Services. State the number of your BASE MasterCard, your old address, your new address, the date of your move and above all, do not forget to sign your letter. You can also send the coupon in the manual that came with your BASE MasterCard and return it to us. Contact details:

You need to do this in writing. Please state the number of your BASE MasterCard and your old and new bank account numbers. Do not forget to sign your letter.

Please call International Card Services at 02 416 17 68.

Call 1999 with your BASE mobile phone or 0486 19 19 99 with another phone.

No, this will not affect your BASE subscription.