FAQ
m-banxafe & 128k SIM
What happens if I change my bank account or need a new SIM card?
Every time you change your SIM or bank card, you have to re-register for m-banxafe.
What is the difference between making an SMS top-up and making a top-up via m-banxafe?
When you select 'SMS top-up' your payment is made by credit card or direct debit. You can also activate the Auto Reload option. Top-ups with m-banxafe are immediately paid through the account to which your normal bank card is linked. So, you cannot pay your top-ups by credit card. The Auto Reload service is not available via m-banxafe.
What is the 128k SIM card?
The 128k SIM card makes sure that you can use all m-banxafe services (after activation) and that you can easily make SMS top-ups. Do you not have an 128k SIM card yet? Apply for it now at a BASE shop near you!
If you register for m-banxafe when you receive this SIM card, you get it for free (otherwise it costs € 10).
Is m-banxafe secure?
m-banxafe was developed in close cooperation with the Belgian banks, so it is absolutely secure. Just as secure as banking by means of Bancontact / MisterCash.
Can you see which transactions I make using my m-banxafe?
No. We only know about your top-ups via m-banxafe. All other transactions are protected and known only to you.
Can I deactivate m-banxafe?
You can deactivate m-banxafe whenever you want, at a BASE shop or at an ATM.
Can I link more than one mobile number to my bank account?
You can if several bank cards are linked to your bank account. In fact you are linking your mobile phone number to your bank card. One mobile phone number can be linked to a bank card.
Can I use m-banxafe abroad?
Yes, you can also use this service abroad.